On this page you can find all the answers to the most frequently asked questions about our products and services, a glossary and video contents about the payments ecosystem.
By accessing the back office, it is possible to search for transactions recorded up to 6 months prior.
To search for transactions recorded in earlier periods, please contact support services.
To avoid this limit, you should periodically export transaction reporting so you can always have the transaction history available.
The supported formats for exports are “.xls”, “.txt” and “.csv”. The reports may be downloaded from the “Active Report” section.
It is possible to download the reports manually or set up an automatic report that will be periodically sent to the email address or an FTP that you provide.