Our Solutions

We have the best tools to help your business grow. You can choose between 250 alternative payments, a customizable checkout page and the best fraud prevention service to make your customers experience unique.

Omnichannel Solutions

Our solutions designed and developed to integrate physical and online channels thanks to flexible tools and APIs.More details

How can I refund a payment from the Axerve Ecommerce Solutions back office?

The refund of a payment, or the partial or total re-crediting of the purchaser’s credit card, may be done from the “Active Report” menu in the back office environment.

After searching for the payment to be reimbursed, its details can be viewed by clicking on the date of the payment order.

By entering the amount to be refunded in the “Refund transaction” item and clicking on “OK”, the refund is scheduled and in “transaction history” the “REQ” status appears, identifying the request made to Axerve Ecommerce Solutions to apply the refund.

Did we answer your question?
Thank you for the feedback!

Do you need support?

If you still need help, please feel free to contact us.