How can we help you?
On this page you can find all the answers to the most frequently asked questions about our products and services, a glossary and video contents about the payments ecosystem.
Why was the credit limit not restored for the card holder even though the payment order was cancelled?
Even after cancelling a transaction authorisation, the sum of money previously authorised remains unavailable for the time established by the purchaser’s banking institution.
Purchasers will need to contact their bank to receive information about the timing and procedures for restoring the credit limit.
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