On this page you can find all the answers to the most frequently asked questions about our products and services, a glossary and video contents about the payments ecosystem.
An authorised transaction (AUT) must necessarily be captured (MOV) or cancelled (CAN). If captured, a transaction is finalised and the sum of money will be transferred from the purchaser to the merchant; on the other hand, a cancellation will delete the authorisation with no money transfers.
It is possible to set a period of time from 1 to 25 days for the automatic cancellation of authorised transactions. After this period, transactions that are authorised and not captured will be cancelled automatically and it will not be possible to restore them.
To know from day to day which authorisations are nearing expiry, you can search for them from “Active Report” by accessing the Axerve Ecommerce Solutions back office and selecting the “Active Report” function.
Once you are in the “Active Report” section, select “CAN NEXT BAT” to filter the transactions that will be cancelled during the next automatic process (therefore, the transactions authorised but not captured and nearing expiry). Click on the “Search” button to view the results.
It is also possible to export the search results. Simply access the “export” section, also in “Active Report”, and in the table on the left set the “CAN NEXT BAT” filter and the desired format.